Commercial operations desk
Encompassing both pre-fixture and post fixture tasks, we offer tailor-made commercial operation solutions for your fleet at a competitive price.
Details of our services as an Owner’s commercial operations desk
Through our partner vendor we offer port costs management and maritime tariff calculator. Mizzen Digital- Terraforming the Maritime World! www.mizzendigital.com.
Active services include Maritime Tariff calculator, Payments/ Ka-Ching, Port costs management, Agent Hub, and Vendor dock; with soon to launch modules covering Bunker assist, Optimisation engine and voyage management.
Voyage performance analysis tool
We assist Owners towards voyage optimisation by carrying out performance analysis and cargo heating- both, planning and monitoring. Ship specific fuel curves, trade patterns, weather and hull conditions are monitored and informed decisions made. A regime is followed regarding hull inspections and fouling, and hull cleanings planned accordingly. Our performance tool not only covers at sea periods but also in port performance, including times and consumptions for various operations.
Dispute and claims Handling
We assist clients in facilitating their demurrage claims- from review and filing of the claim to its settlement. We assist them in handling claims and disputes, and these include cargo off spec, tank failures, bunker disputes, demurrage and deviation claims. Professional advice is given as to the strength of the client’s claim and settlement solutions offered.
Ship Operations consultancy/ office start up advisory
For operations offices, we offer a review of their Operations procedures. We can also assist Owners to set up their operations team on a project basis. In both cases we ensure the operations procedures are in line with industry standards and lucid yet comprehensive for all levels of operator to comprehend and comply. We assist Clients to negotiate and set up vendor contracts, to be in line with Industry levels.
We assist clients in their marine software set up. Our team boasts of more than 20 years of commercial shipping experience, with members being certified Yellow-Belt in Lean Six Sigma for Business Process. We offer:
– Advisory on commercial business projects such as shipping/marine software set up, systems integration, procedures improvement and etc
– Shipping systems software training, both face to face and online
– Familiarize business workflow to set up and written procedures for all departments related for using the Shipping systems software as the core business system.
– Trouble shooting on Shipping systems software queries and improve users’ experience.
– Your outsourced “Super User” for Shipping systems software
Pool operations advisory
We assist in setting up Tanker Pool operations. These include procedures, pool point evaluations, claim handling and client relationships. We assist in software development/ customisation, write up of pool policies and doctrines and staff training in handling of Tanker pools.